Getting help from DanceHit Support should be quick and easy. Here's what to include in your request:
- Your User ID (Settings > tap your User ID to copy it)
- Your device and operating system, for example iPhone 15 with iOS 18
- A clear description of the issue
- Screenshots or a screen recording, if possible
Before contacting us, you can try:
- Subscription or coins missing: Go to Settings and tap Restore Purchase.
- Billing and refunds: App Store and Google Play purchases are managed by Apple and Google.
- Technical issues: Restart the app, check your connection and make sure DanceHit is up to date.
We'll reply to the email address you contacted us from. Please check your Spam or Junk folder too. If you haven't heard back within 48 hours, reply to the same email thread instead of sending a new request.
You can reach us at [email protected].