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My video failed or is taking too long

If your video fails, gets stuck or takes longer than expected, please try the following:
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- Check your connection. Make sure you have a stable Wi-Fi or mobile data connection.
- Keep the app open. Leaving the app or locking your phone may interrupt video creation.
- Update DanceHit to the latest version.
- Restart the app and try again.
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If a video failed and your coins were deducted, contact us at [email protected]. Please include your User ID, the approximate time and a screenshot of your coin balance.

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